Arcep delivers a scorecard on the quality of the universal service
Launch date:21 September 2020
Modified at:28 October 2022
Language(s): English , French
In an October 2018 Decision, Arcep issued Orange with a formal notice to comply with its quality of service obligations with regard to the universal service. Today, the Arcep Executive Board body responsible for settling disputes, legal proceedings and investigations (RDPI) is delivering a scorecard on changes in the quality of service (QoS) that have been observed, and publishing information on this matter provided by Orange.
Par une décision d’octobre 2018, l’Arcep a mis en demeure la société Orange de respecter ses obligations de qualité de service du service universel. La formation RDPI de l’Arcep fait aujourd’hui l’état des lieux des évolutions de qualité de service constatées et publie des éléments fournis par Orange.