Arcep submits to consultation a draft proposal for a complete overhaul of its fixed internet access and telephone service QoS indicators
Launch date:28 November 2016
Modified at:29 September 2020
Arcep decided to bring changes to its scoreboards on network and service coverage and quality, to provide users with more reliable and more representative measurements of fixed internet access and telephone services. To this end, it intends to make use of new digital tools that will enable any user to obtain a reliable, objective and reproducible measurement of how their individual access is performing. Crowdsourcing instruments will also allow Arcep to obtain a wealth of collaboratively produced information, which will help in identifying any market failures.
The objective over time: to reflect the user experience as accurately as possible, as part of a data-centric approach to regulation. The aim of making information transparent is to allow citizen-consumers to steer the market.
To be able to commit fully to this new approach, an adjustment must be made to the current regulatory framework. This is why Arcep is launching a public consultation today on a draft decision, amending the Framework Decision of 2013 on measuring and publishing fixed service QoS indicators (Decision No. 2013-0004). In particular, provisions regarding the quality of fixed internet access and telephone services, which have become superfluous, will be removed starting in the second half of 2017.