Consultation on the criterion for assessment of achievement of the quality of service indicators of the universal postal service
Launch date:31 March 2020
Modified at:10 May 2021
Language(s): English , Portuguese
On 26 March 2020, ANACOM approved the draft decision on the criterion to be adopted for achievement of the performance targets associated to quality of service indicators (QSI) of the universal postal service, calculated through samples.
A ANACOM aprovou, a 26 de março de 2020, o sentido provável de decisão (SPD) sobre o critério a adotar para avaliar o cumprimento dos objetivos de desempenho associados a indicadores de qualidade de serviço (IQS) do serviço postal universal, cujo apuramento é efetuado através de amostras.