Consumer switching: Proposals to reform switching of mobile communications services
Launch date:19 May 2017
Modified at:14 August 2017
This document sets out our proposals to reform the process for switching mobile provider, and to remove requirements on consumers to pay for their old service during a notice period once they have switched provider. Our proposals aim to address unnecessary difficulties that many consumers experience when they switch or consider switching mobile provider. In setting out our proposals we have taken account of responses to our March and July 2016 mobile switching consultations, as well as evidence and research we have gathered since then.