KCOM fined £900,000 for emergency-call failure
Launch date:08 August 2017
Modified at:08 September 2017
Ofcom has today fined KCOM £900,000, after uncovering a serious weakness in the telecoms company’s emergency-call service.
An Ofcom investigation found that KCOM, which operates the main telephone and broadband network in Kingston upon Hull, broke an important rule designed to ensure everyone can contact the emergency services at all times.1 This is crucial to public health and safety.
Ofcom expects telephone companies’ emergency-call services to be resilient. They should ensure, to the greatest extent possible, that emergency calls can be connected at all times, even in challenging circumstances.