Ofcom consultation on options to make it easier for consumers to change mobile phone provider
Launch date:23 March 2016
Modified at:10 October 2016
It is important for consumers to be able to switch providers easily in order to exercise their choice and take advantage of competition in the communications sector.
This document sets out Ofcom's view on the harm which consumers currently experience when they switch or consider switching mobile provider. It sets out detailed reform options to address this harm, taking account of responses to our July 2015 mobile switching consultation, and additional evidence we have gathered since then.