Postal Services Satisfaction Survey (General Public & Business Community ) 2010

Agency published a Postal Services Satisfaction Survey (General Public & Business Community ) for the year 2010. The survey was conducted with Ninamedia Research Institute. The data obtained was compared with results from previous surveys, conducted in 2007 in 2008. The aim was to determine the scope of postal services, customers’ satisfaction with the quality of postal services and users’ awareness regarding postal service providers. The survey used telephone interviews and included 700 respondents from the general public and 300 companies in Slovenia.

Agencija je v sodelovanju z agencijo Ninamedia d.o.o. v letu 2010 izvedla raziskavo o zadovoljstvu uporabnikov s poštnimi storitvami in pridobljene podatke primerjala z rezultati raziskav v letih 2007 in 2008. Raziskava je bila izvedena s pomočjo telefonskih intervjujev z anketiranci s področja splošne javnosti (700 oseb) in poslovne javnosti (300 podjetij). Vzorec je zajel celotno področje Slovenije. Namen navedene raziskave je bil ugotoviti: - obseg uporabe poštnih storitev, - zadovoljstvo s kakovostjo poštnih storitev in - osveščenost uporabnikov s ponudniki poštnih storitev.