Postal Services Satisfaction Survey (General Public & Business Community ) 2011

Agency published a Postal Services Satisfaction Survey (General Public & Business Community ) for the year 2011. The survey was conducted with Ninamedia Research Institute. The data obtained was compared with results from previous surveys, conducted in 2007, 2008 and 2010. The aim was to determine the scope of postal services, customers’ satisfaction with the quality of postal services and users’ awareness regarding postal service providers. The survey used telephone interviews and included 700 respondents from the general public and 300 companies in Slovenia.

V sodelovanju z agencijo Ninamedia d.o.o. je agencija tudi v letu 2011 izvedla raziskavo o zadovoljstvu uporabnikov s poštnimi storitvami. Dobljene podatke je primerjala z rezultati raziskav v letih 2007, 2008 in 2010. Namen navedene raziskave je bil ugotoviti: - obseg uporabe poštnih storitev, - zadovoljstvo s kakovostjo poštnih storitev, - osveščenost uporabnikov glede ponudnikov poštnih storitev. Raziskava je bila izvedena na način telefonskih intervjujev. Anketiranih je bilo 700 oseb (splošna javnost) in 300 podjetij (poslovna javnost). Vzorec je zajel celotno področje Slovenije.