Proposals to reform landline, broadband and pay TV switching between different platforms
Launch date:29 July 2016
Modified at:10 April 2018
This document sets out our provisional view on the difficulties consumers currently experience when they switch, or consider switching, one or more triple play services (landline, fixed broadband and pay TV) between the Openreach, KCOM, Virgin cable and Sky satellite platforms. It also sets out our provisional assessment of options for reform to reduce these difficulties and deterrents, making switching easier and more reliable for consumers. It takes into account evidence we have gathered from consumer research, complaints and stakeholders.