Quality of service for WLR, MPF and GEA
Launch date:31 March 2017
Modified at:10 April 2018
This document sets out our proposals for regulating the quality of Openreach’s services that are used by telecommunications providers to provide broadband and telephone services to customers and businesses. Most retail providers of broadband and telephone services in the UK (excluding the Hull area) rely on access to Openreach’s network for the delivery of these services.
The proposals we set out here form part of two formal reviews we are currently undertaking: the Wholesale local access and the narrowband market reviews. These two market reviews set out a number of proposals for regulation of the wholesale markets for services that use fixed connections to provide broadband and telephone services.
The proposals we set out in this document are intended to strengthen and build on quality of service measures we introduced in 2014.
Internet access services
Quality of service