Republic of Ireland Quality of Postal Service Monitor - 2016 Annual Report

Ipsos MRBI has been commissioned by ComReg to monitor the quality of postal service in the Republic of Ireland, in accordance with the European and Irish Standard, I.S. EN 13850:2012 ‘Postal Services –Quality of Service –Measurement of transit time of end-to-end services for single piece priority mail and first class mail’. For monitoring purposes, the universe of post is defined as all single piece priority mail and first class mail posted and delivered in the Republic of Ireland. Monitoring is conducted via a nationwide panel of private and business individuals, posting and receiving mail on a continuous basis. This report presents the annual performance figures for items posted on or between 1st January and 31st December 2016.