The Government approves the Arcep decision defining use indicators and quality requirements for telephone service accessibility for people who are deaf, hearing impaired, deafblind or aphasic
Launch date:13 July 2018
Modified at:21 January 2019
The Digital Republic Act, which was adopted in October 2016, seeks to foster access to telephone services for people who are deaf, hearing impaired, deaf-blind or aphasic by enabling them to communicate with any other telephone service subscriber.
To this end, it stipulates that operators must provide a simultaneous written and visual translation service (in French sign language, cued speech, communication methods adapted to deafblindness and aphasia) starting in October 2018.
In the Decision (1) it is publishing today, Arcep imposes the following obligations on operators for each type of simultaneous text or visual translation:
- Measure indicators on the use and quality of the translation service, and transmit them to Arcep;
- And, for some indicators, comply with certain minimum quality requirements.