VIRGIN MEDIA TO PAY €255,000 PENALTY FOR FAILURE TO PROVIDE DURABLE CONTRACTS

Launch date:22 September 2016

Modified at:16 July 2021

Language(s): English

Virgin Media Ireland Limited (“Virgin Media”) is to pay ComReg a penalty of €255,000 after an investigation found that between November 2015 and April 2016 Virgin Media had failed to provide 26,046 of its customers with a contract on a durable medium, contrary to Regulation 12 of the Consumer (Information and Cancellation) Regulations 2013 (the “2013 Regulations”)

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